A study from In-Stat has revealed that 42 per cent of US businesses are using VoIP. Its use in business has been growing steadily in recent years, and will continue to do so. It has been estimated that by 2013, the use of Business VoIP in the US will be 79 per cent, almost four-fifths of businesses.
There is one main reason why most businesses make the decisions to switch from a telephone provider to a VoIP provider, and that is price. Significant cost savings can be made with VoIP, something that can obviously make a difference to the profits of a business. The more calls a business makes, the more significant these savings can be. This has led to call centres and other businesses that make a large number of calls, to make the switch. But any business can benefit from this technology.
Some would ask, hasn’t it always been the case that VoIP is cheaper than a regular telephone? Well, the answer to that is yes, but there used to many negatives which meant that most businesses would refrain. VoIP used to have the reputation of being of poor quality. This has improved though, and continues to. The quality of broadband is a factor that has led to improved quality. The broadband connection has an important influence on the sound quality of VoIP, so the better the broadband connection is, the better the signal will be. Broadband has generally improved, meaning more reliable VoIP signals.
It is also much easier to use now. The early solutions consisted of software which was downloaded to a PC. This is still sometimes the case, with Skype being the best example, but these are usually not deemed suitable for business use. Business VoIP solutions are now run by reputable businesses who offer support and many of the other advantages that customers get from telephone providers. Complex solutions, such answer phones, the ability to divert calls, and extensions are also available. These are necessary for many businesses. VoIP phones and VoIP adapters are other developments that make it easier to use. The overall impact of these factors means that VoIP is much more trusted by businesses and individuals alike. The service doesn’t have the previous negatives and is usually cheaper than other solutions.
Contrary to previous opinion, there is no real reason for businesses not to use VoIP. If a quality provider is chosen, then the quality of both the signal and the customer service is just as good as with telephone providers. What sets VoIP apart are the massive advantages of cost savings. This is the main reason why VoIP usage is going up in business, and elsewhere, and why 79 per cent of businesses in the US are expected to have made the switch by 2013.
Andrew Marshall ©
Monday, 8 February 2010
Friday, 5 February 2010
Interior and Exterior Shutters
Shutters are an elegant alternative to curtains or blinds. They were the first known window decoration and originated from the Mediterranean region, but have since been adopted much further afield. Wooden shutters are most commonly used on homes and can be fitted on the interior or exterior.
Interior shutters are usually hinged on either side of the windows. To open and close they are swung outwards or inwards. Most, but not all Shutters, have louvres which are rotated open or shut. This allows the homeowner to choose the amount of air, light and heat that comes through. Plantation Shutters are a popular style of interior shutters. The term Plantation Shutters comes from the cotton plantations of the United States. Spanish immigrant bought shutters to the area of these plantations in California, and this is where the name comes from. The reason why many choose interior shutters over curtains is that they can be somewhere between open and closed. The shutters can be shut with the louvres partly open and partly closed. Curtains have to be either one or the other, unless they are only open in the centre. It is also possible to have fixed shutters which cannot by swung open or shut. If they have louvres air and light can still be let in by opening them. Most people choose hinged shutter though, as they afford this extra choice.
Like interior shutters, exterior shutters are usually hinged on either side of the window, but obviously on the outside rather than the inside. Although it is rare, they can alternatively be hinged at the top and bottom. Unlike interior shutters they are sometimes chosen with curtains on the inside. Exterior Shutters can be extremely attractive and can therefore add value to a home. In some areas exterior shutters are used to protect windows from natural disasters such as hurricanes and tornadoes. Cedar wood and mahogany are the most common materials used. It is important that exterior shutters are made from durable materials as they will be facing the natural elements. Cedar and mahogany are often chosen as they can cope with wind, rain and snow better than most other options. They are also resistant to rot and decay.
Both interior and exterior shutters have the advantage of allowing control over the element that come through the window. On a hot day, for example, the window can be left open but the shutter louvres can be closed to the extent that feels comfortable. This will block out the heat of the sun while still allowing fresh air in. This also makes it safer to leave windows open at night, as intruders would have some job trying to get past the shutters unnoticed.
Andrew Marshall ©
Interior shutters are usually hinged on either side of the windows. To open and close they are swung outwards or inwards. Most, but not all Shutters, have louvres which are rotated open or shut. This allows the homeowner to choose the amount of air, light and heat that comes through. Plantation Shutters are a popular style of interior shutters. The term Plantation Shutters comes from the cotton plantations of the United States. Spanish immigrant bought shutters to the area of these plantations in California, and this is where the name comes from. The reason why many choose interior shutters over curtains is that they can be somewhere between open and closed. The shutters can be shut with the louvres partly open and partly closed. Curtains have to be either one or the other, unless they are only open in the centre. It is also possible to have fixed shutters which cannot by swung open or shut. If they have louvres air and light can still be let in by opening them. Most people choose hinged shutter though, as they afford this extra choice.
Like interior shutters, exterior shutters are usually hinged on either side of the window, but obviously on the outside rather than the inside. Although it is rare, they can alternatively be hinged at the top and bottom. Unlike interior shutters they are sometimes chosen with curtains on the inside. Exterior Shutters can be extremely attractive and can therefore add value to a home. In some areas exterior shutters are used to protect windows from natural disasters such as hurricanes and tornadoes. Cedar wood and mahogany are the most common materials used. It is important that exterior shutters are made from durable materials as they will be facing the natural elements. Cedar and mahogany are often chosen as they can cope with wind, rain and snow better than most other options. They are also resistant to rot and decay.
Both interior and exterior shutters have the advantage of allowing control over the element that come through the window. On a hot day, for example, the window can be left open but the shutter louvres can be closed to the extent that feels comfortable. This will block out the heat of the sun while still allowing fresh air in. This also makes it safer to leave windows open at night, as intruders would have some job trying to get past the shutters unnoticed.
Andrew Marshall ©
Wednesday, 3 February 2010
Types of Managed Hosting
There are different degrees of managed hosting; it is not just a matter of your hosting being managed or unmanaged. Different aspect of your hosting will be, and will not be managed, depending on the specific package.
It is important to know what is included in a managed hosting package, and not to just assume that everything is fully managed. Different people have different ideas of what managed hosting entails. In the eyes of a host they may feel they are offering managed hosting, but this may not be the same as your idea of managed. If you require fully managed hosting it is important to make sure that is what you are getting.
Hosting can be either fully managed or partially managed, or of course, not managed at all. In theory fully managed hosting should means absolutely all areas of hosting are covered, but as mentioned above you should make sure this is the case. With fully Managed Hosting you shouldn’t have to worry at all and should be able to assume your hosting is in the capable hand of the hosting company’s experts.
Partially managed hosting means that some aspects are managed for you, while others are not. Sometimes there will be different packages available, with different aspects included depending on which of these you choose. Other times though, you can simply pick and choose different options, paying for each of these you decide to have included. Some clients may only want one or two areas managed, while others may require their hosting to be more extensively managed.
There are many elements that may be included in a managed hosting package. These include security, maintenance and monitoring. Security gives website owners piece of mind knowing that everything will be secure. This protects from hackers and physical break-ins, as well as fire and other elements. Maintenance means that hosting clients do not need to worry about updating the servers. Solving any problems that arise also comes under this umbrella. Some choose not to pay for maintenance not foreseeing any issues, but then often expect these to be solved when they occur – something that they have not paid for. You could think of maintenance as an insurance policy, but in most cases problems will occur at some point. Whether maintenance should be chosen depends on the clients own ability to problem solve. If monitoring is purchased, then any problems should be quickly established as the hosting of websites is always being watched. Many choose 24/7 monitoring to give then this security.
Every client is different, as is every website, and the type of managed hosting chosen should be decided depending on these factors. For those with simple websites and/or good hosting knowledge partially managed hosting, or other forms of hosting, might be all that is required. For those who require complex hosting and have little experience fully managed hosting may be necessary.
Andrew Marshall ©
It is important to know what is included in a managed hosting package, and not to just assume that everything is fully managed. Different people have different ideas of what managed hosting entails. In the eyes of a host they may feel they are offering managed hosting, but this may not be the same as your idea of managed. If you require fully managed hosting it is important to make sure that is what you are getting.
Hosting can be either fully managed or partially managed, or of course, not managed at all. In theory fully managed hosting should means absolutely all areas of hosting are covered, but as mentioned above you should make sure this is the case. With fully Managed Hosting you shouldn’t have to worry at all and should be able to assume your hosting is in the capable hand of the hosting company’s experts.
Partially managed hosting means that some aspects are managed for you, while others are not. Sometimes there will be different packages available, with different aspects included depending on which of these you choose. Other times though, you can simply pick and choose different options, paying for each of these you decide to have included. Some clients may only want one or two areas managed, while others may require their hosting to be more extensively managed.
There are many elements that may be included in a managed hosting package. These include security, maintenance and monitoring. Security gives website owners piece of mind knowing that everything will be secure. This protects from hackers and physical break-ins, as well as fire and other elements. Maintenance means that hosting clients do not need to worry about updating the servers. Solving any problems that arise also comes under this umbrella. Some choose not to pay for maintenance not foreseeing any issues, but then often expect these to be solved when they occur – something that they have not paid for. You could think of maintenance as an insurance policy, but in most cases problems will occur at some point. Whether maintenance should be chosen depends on the clients own ability to problem solve. If monitoring is purchased, then any problems should be quickly established as the hosting of websites is always being watched. Many choose 24/7 monitoring to give then this security.
Every client is different, as is every website, and the type of managed hosting chosen should be decided depending on these factors. For those with simple websites and/or good hosting knowledge partially managed hosting, or other forms of hosting, might be all that is required. For those who require complex hosting and have little experience fully managed hosting may be necessary.
Andrew Marshall ©
Friday, 29 January 2010
VoIP usage in Call Centres
VoIP is continually increasing in popularity. This is especially the case in business, and particularly in call centres where significant savings can be made. Calls via VoIP are cheaper than the traditional telephone calls, so businesses who utilise this make obvious savings. A call centres business revolves around making and receiving calls, therefore cheaper calls can be extremely advantageous.
The quality of VoIP has improves noticeable over recent years. This has allowed business to use it. Previously the quality could be poor so not adequate for business use as this would seem unprofessional. Like all technology its quality is improving with time. Many VoIP providers are now able to offer quality calls that are undistinguishable with regular telephone calls. Some business do make the mistake of using poorer quality VoIP for very cheap calls, but it is no longer necessary to choose between cheaper prices and quality; both are possible.
Many call centres have moved abroad, with a particular trend towards UK companies relocating their call centres to Asia. In Asia labour is generally cheaper so staff do not have to be paid the same amounts. VoIP makes re-locating more profitable. For businesses using telephones the labour savings are often not enough to make the move cost effective. One of the reasons for this is that telephones calls are significantly more expensive when made internationally compared with nationally. This price difference is not so high when it comes to VoIP. The Labour savings can therefore outweigh the extra costs of international calls. Using VoIP makes this much more profitable.
Call centres (as well as other businesses) moving abroad has led to some criticism. One of these criticisms is the loss of local jobs. The other is that some customers prefer to be dealt with by somebody locally (or at least in the same country) as they believe any problems can be resolved more easily than if dealing with someone on the other side of the world. They believe they will be more likely to speak with someone who can affect the issue more directly. Whether or not this is true depends on the nature of the issue.
Some businesses have call centres both locally and internationally. Each call centre will be used for different purposes. For examples, some services will be handled in the UK and others in India. This means that situations that benefit from being managed locally can be, while still allowing businesses to save on calls regarding matters that can be dealt with just as efficiently elsewhere.
The migration towards Business VoIP has been gradually occurring over the last decade. The increasing quality means that it has been happening more steadily over the past three or four years. As more businesses realise the potential of VoIP and the cost savings it can produce it is likely to grow ever further.
Andrew Marshall ©
The quality of VoIP has improves noticeable over recent years. This has allowed business to use it. Previously the quality could be poor so not adequate for business use as this would seem unprofessional. Like all technology its quality is improving with time. Many VoIP providers are now able to offer quality calls that are undistinguishable with regular telephone calls. Some business do make the mistake of using poorer quality VoIP for very cheap calls, but it is no longer necessary to choose between cheaper prices and quality; both are possible.
Many call centres have moved abroad, with a particular trend towards UK companies relocating their call centres to Asia. In Asia labour is generally cheaper so staff do not have to be paid the same amounts. VoIP makes re-locating more profitable. For businesses using telephones the labour savings are often not enough to make the move cost effective. One of the reasons for this is that telephones calls are significantly more expensive when made internationally compared with nationally. This price difference is not so high when it comes to VoIP. The Labour savings can therefore outweigh the extra costs of international calls. Using VoIP makes this much more profitable.
Call centres (as well as other businesses) moving abroad has led to some criticism. One of these criticisms is the loss of local jobs. The other is that some customers prefer to be dealt with by somebody locally (or at least in the same country) as they believe any problems can be resolved more easily than if dealing with someone on the other side of the world. They believe they will be more likely to speak with someone who can affect the issue more directly. Whether or not this is true depends on the nature of the issue.
Some businesses have call centres both locally and internationally. Each call centre will be used for different purposes. For examples, some services will be handled in the UK and others in India. This means that situations that benefit from being managed locally can be, while still allowing businesses to save on calls regarding matters that can be dealt with just as efficiently elsewhere.
The migration towards Business VoIP has been gradually occurring over the last decade. The increasing quality means that it has been happening more steadily over the past three or four years. As more businesses realise the potential of VoIP and the cost savings it can produce it is likely to grow ever further.
Andrew Marshall ©
Basics of Web Hosting
For a website to be seen by internet users it needs to be hosted and for this web hosting companies are used. With web hosting, web pages are uploaded onto a server. If this is not done then a website cannot be viewed. Web hosting is effectively putting the website onto the internet, allowing the world to see it. There are thousands of hosting companies with million of hosting packages between them.
There is a vast price range for hosting; from free to thousands of pounds a year. Free hosting has many limitations so should only be considered for websites without the need for complex solutions. The majority of these packages also demand that adverts controlled by the hosting company appear on your website, as this is how they make their money. This looks unprofessional (especially if not related to your website) so is not recommended for business sites. Other cheap packages may be adequate for small websites without too many, or too complex pages. Advanced hosting packages, such as Colocation and managed hosting, are for large sites or databases.
Hosting can be broken into two main types – shared hosting and dedicated hosting. With shared hosting a hosting company hosts many, or all, of their clients on the same server. This is perfectly adequate for many sites. It is cheaper than dedicated hosting as web space is being shared with other sites. Clients still have their own URL, or website address. Dedicated servers are aimed more at larger sites. Here a host leases an entire server out to one client. It is therefore not shared with others and only contains that one clients’ website, or group of websites. This allows for much more choice and control of the hosting of that particular website.
A website needs a domain name (also known as a URL), which would look something like this:
http://www.mywebsite.com/
A domain name is purchased prior to the website being uploaded to the server. It is purchased from a domain registration company, although some web hosts also offer this service. Clients can search as many domain names as they like to see what is available and how much it will cost. Two different websites cannot have the same domain name. Prices vary and are paid at a yearly rate.
As mentioned above there are many web hosting packages with different amounts of bandwidth, web space and support, as well as other variables. Bandwidth is the measurement of data communication and affects the amount of traffic a website can cope with. The more bandwidth that is dedicated to a website, the more traffic it is capable of receiving. If the number of visitors exceeds this at one time then the website may slow down, or break down temporarily. Web space is the amount of space on the server that the site can take up. The more web space that is available, the more pages that can be uploaded. Large files, such as video and audio files take up more space than pages containing only text. Some hosting clients may want 24/7 support in case problems occur. Others may want Managed Hosting; where the hosting is completely take care of by the hosting company. The amount of support required depends on the knowledge of the client and their needs.
Andrew Marshall ©
There is a vast price range for hosting; from free to thousands of pounds a year. Free hosting has many limitations so should only be considered for websites without the need for complex solutions. The majority of these packages also demand that adverts controlled by the hosting company appear on your website, as this is how they make their money. This looks unprofessional (especially if not related to your website) so is not recommended for business sites. Other cheap packages may be adequate for small websites without too many, or too complex pages. Advanced hosting packages, such as Colocation and managed hosting, are for large sites or databases.
Hosting can be broken into two main types – shared hosting and dedicated hosting. With shared hosting a hosting company hosts many, or all, of their clients on the same server. This is perfectly adequate for many sites. It is cheaper than dedicated hosting as web space is being shared with other sites. Clients still have their own URL, or website address. Dedicated servers are aimed more at larger sites. Here a host leases an entire server out to one client. It is therefore not shared with others and only contains that one clients’ website, or group of websites. This allows for much more choice and control of the hosting of that particular website.
A website needs a domain name (also known as a URL), which would look something like this:
http://www.mywebsite.com/
A domain name is purchased prior to the website being uploaded to the server. It is purchased from a domain registration company, although some web hosts also offer this service. Clients can search as many domain names as they like to see what is available and how much it will cost. Two different websites cannot have the same domain name. Prices vary and are paid at a yearly rate.
As mentioned above there are many web hosting packages with different amounts of bandwidth, web space and support, as well as other variables. Bandwidth is the measurement of data communication and affects the amount of traffic a website can cope with. The more bandwidth that is dedicated to a website, the more traffic it is capable of receiving. If the number of visitors exceeds this at one time then the website may slow down, or break down temporarily. Web space is the amount of space on the server that the site can take up. The more web space that is available, the more pages that can be uploaded. Large files, such as video and audio files take up more space than pages containing only text. Some hosting clients may want 24/7 support in case problems occur. Others may want Managed Hosting; where the hosting is completely take care of by the hosting company. The amount of support required depends on the knowledge of the client and their needs.
Andrew Marshall ©
Tuesday, 26 January 2010
Using VoIP to call internationally
VoIP can be significantly cheaper than regular landline telephone calls; a cost saving that becomes even more significant when compared to using mobile phones. This difference is even bigger with international calls. VoIP calls are made via an internet connection, which is a cheaper technology than that used by telephone operators meaning VoIP providers can offer lower prices.
Three groups tend to benefit most from using VoIP to call internationally. These are expats, holiday makers and businesses. More people are living in a different country to their birth than ever before, and the majority of these want to keep in touch with family and friends back home. This can be much cheaper on both sides if they have access to VoIP, especially if VoIP is being used on both sides of the conversation. Tourism is a big industry and this is something that is likely to be exploited by VoIP providers in future. Much like people who have moved abroad, the lower cost calls can be very beneficial to this group. Generally it is easier for people around the globe to keep in touch these days, and VoIP makes this cheaper as well.
Business is the biggest area that can benefit from international calls made via VoIP. With the number of international companies now,Business VoIP is a big industry. Business can have customers and suppliers anywhere in the world. Significant savings are possible especially for businesses that make a large number of international calls. Many call centres have turned to VoIP is recent years. The more calls that are made, the bigger the savings are compared with other options. This has allowed call centres to utilise cheap labour. For example, many UK companies have moved their call centres to India, where labour is cheaper. It is cheaper for them to pay people in India and use VoIP to call internationally back to the UK, than to pay workers locally.
One of the disadvantages of VoIP is that it is usually not as easy as picking up the phone. A computer is often needed, although VoIP phones and adapters to use regular telephones are available. These are usually used with Business VoIP, but it is not so easy for tourists, who may find it much more convenient to use their mobile phones. However, with the increase of wireless and internet café’s the use of VoIP is becoming more convenient. VoIP is still rare over mobile, but this is likely to change over the coming years. The other negative of VoIP can be its quality. This used to be a major disadvantage but this is much improved, although it can still be a concern. The quality is always improving so this negative could eventually be insignificant.
Andrew Marshall ©
Three groups tend to benefit most from using VoIP to call internationally. These are expats, holiday makers and businesses. More people are living in a different country to their birth than ever before, and the majority of these want to keep in touch with family and friends back home. This can be much cheaper on both sides if they have access to VoIP, especially if VoIP is being used on both sides of the conversation. Tourism is a big industry and this is something that is likely to be exploited by VoIP providers in future. Much like people who have moved abroad, the lower cost calls can be very beneficial to this group. Generally it is easier for people around the globe to keep in touch these days, and VoIP makes this cheaper as well.
Business is the biggest area that can benefit from international calls made via VoIP. With the number of international companies now,Business VoIP is a big industry. Business can have customers and suppliers anywhere in the world. Significant savings are possible especially for businesses that make a large number of international calls. Many call centres have turned to VoIP is recent years. The more calls that are made, the bigger the savings are compared with other options. This has allowed call centres to utilise cheap labour. For example, many UK companies have moved their call centres to India, where labour is cheaper. It is cheaper for them to pay people in India and use VoIP to call internationally back to the UK, than to pay workers locally.
One of the disadvantages of VoIP is that it is usually not as easy as picking up the phone. A computer is often needed, although VoIP phones and adapters to use regular telephones are available. These are usually used with Business VoIP, but it is not so easy for tourists, who may find it much more convenient to use their mobile phones. However, with the increase of wireless and internet café’s the use of VoIP is becoming more convenient. VoIP is still rare over mobile, but this is likely to change over the coming years. The other negative of VoIP can be its quality. This used to be a major disadvantage but this is much improved, although it can still be a concern. The quality is always improving so this negative could eventually be insignificant.
Andrew Marshall ©
Monday, 25 January 2010
Poorer Families not benefiting from Child Trust Fund
The Conservative party believe that poorer families are not benefiting from the child trust fund. The have said the majority of children who will benefit from the Labour introduced scheme will be those from wealthier families. This is based on statistics stating that 82% of parents who live in the richest ten areas of the UK have set up CTF accounts for their children, but fewer than 70% of those residing in the poorest ten areas have.
What are the reasons for this? It theory it is they who should be more keen to take advantage of the scheme as they could do with more government assistance. The Tories claim that many are unaware of the existence of the scheme, therefore suggesting that the government has done a poor job of publicizing it and educating people to its benefits.
It is possible, though, that it purely comes down to the fact that wealthier people tend to have more money available to them to invest. For the Child Trust Fund to be really beneficial it is necessary to invest further, with family and friends allowed to invest up to £1,200 per year. The original £250 voucher from the government shortly after a child is born, plus a further £250 voucher seven years later will not have a huge impact once a child turns eighteen. Therefore it is possible that many parents who cannot afford to further invest, don’t think it has any value, although it could be argued that £500 plus interest is better than nothing.
Many are in the situation of simply being unable to further invest. Feeding and clothing children now is more important than saving for their futures; many have no choice but to think about the present. By the time today’s children turn eighteen they may be earning themselves so providing for them now is more important. In a way not taking advantage of the child trust fund could be a missed opportunity. It is possible that taking full advantages could mean an eighteen year old could receive £24,000. But in reality the majority of parents are unable to invest anywhere near the £1,200 each year.
There is much debate as to the future of the child trust fund. The Conservatives have said that they will make the child trust fund only available to the poorest third of families, as they are the ones who need the help most. But considering the statistics that they have highlighted, would this be a positive solution? Although almost 70% of the poorest families do open a CTF account, many of these will not be regularly investing, therefore making the scheme relatively ineffective. It is the wealthier families who take full advantage, so it is likely better to either leave the scheme as it is or withdraw it altogether.
Andrew Marshall ©
The Child Trust Fund from Jump Savings is the choice of many parents looking to invest they CTF voucher.
What are the reasons for this? It theory it is they who should be more keen to take advantage of the scheme as they could do with more government assistance. The Tories claim that many are unaware of the existence of the scheme, therefore suggesting that the government has done a poor job of publicizing it and educating people to its benefits.
It is possible, though, that it purely comes down to the fact that wealthier people tend to have more money available to them to invest. For the Child Trust Fund to be really beneficial it is necessary to invest further, with family and friends allowed to invest up to £1,200 per year. The original £250 voucher from the government shortly after a child is born, plus a further £250 voucher seven years later will not have a huge impact once a child turns eighteen. Therefore it is possible that many parents who cannot afford to further invest, don’t think it has any value, although it could be argued that £500 plus interest is better than nothing.
Many are in the situation of simply being unable to further invest. Feeding and clothing children now is more important than saving for their futures; many have no choice but to think about the present. By the time today’s children turn eighteen they may be earning themselves so providing for them now is more important. In a way not taking advantage of the child trust fund could be a missed opportunity. It is possible that taking full advantages could mean an eighteen year old could receive £24,000. But in reality the majority of parents are unable to invest anywhere near the £1,200 each year.
There is much debate as to the future of the child trust fund. The Conservatives have said that they will make the child trust fund only available to the poorest third of families, as they are the ones who need the help most. But considering the statistics that they have highlighted, would this be a positive solution? Although almost 70% of the poorest families do open a CTF account, many of these will not be regularly investing, therefore making the scheme relatively ineffective. It is the wealthier families who take full advantage, so it is likely better to either leave the scheme as it is or withdraw it altogether.
Andrew Marshall ©
The Child Trust Fund from Jump Savings is the choice of many parents looking to invest they CTF voucher.
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